Average Handle Time First call resolution Magazine Metrics 
Hodusoft
JULY 3, 2023
Average Handle Time: A Comprehensive Guide In the call center industry, time is a lot more valuable than money. When agents learn to make the most of their stipulated time and provide superior customer service within that, then nothing can stop money from pouring in. What is Average Handle Time (AHT)?
Callminer
FEBRUARY 21, 2018
He has held senior positions as editor and columnist of a bilingual edition of TIME magazine, authored a dozen books and served as a Chinese-to-English translator for clients including the Taipei Times, The China Post, Acer Inc. and the Office of the Mayor of Taipei. Alison Diana. crmsearchdotcom.
CSM Magazine
APRIL 5, 2018
Moving your CC team to video chat gives you the metrics you need to convince management of the value. Incorporate co-browse and screen-share technology into your phone based contact centres. 2-way video chat allows your agent to see your customer, with their permission.
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