25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. First Call Resolution : In today’s busy world, each customer wants to resolve their problem(s) fast and efficiently without having to consistently follow up. Repeat calls went down, but so did average handle time! Errors happen.
334 
Let's personalize your content