RapportBoost

NOVEMBER 5, 2018

Heidi is an inspiring and innovative leader in the inside sales, contact center and live chat world who has driven amazing employee engagement with her company and her customers,” said Dani Apgar, Co-Founder and Executive Vice President of RapportBoost.AI.

Sales 40

Sales Contact Center Average Handle Time Employee engagement 40

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Playvox

MARCH 19, 2024

But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation. And the list goes on.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74