Average Handle Time Employee engagement Feedback Strategic Value 
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Tap this knowledge base to better understand employee views. When listening to the voice of the customer, remember to include and share the positive feedback.
Playvox
MARCH 19, 2024
But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. AI can then assist the analyst to score and provide feedback.
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