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Contact Center AI: How It Can Transform Your CX

Playvox

MARCH 19, 2024

Top Use Cases for Contact Center AI Improving Workforce Management and Engagement AI tools allow employees to reduce repetitive, routine tasks and focus on more strategic, value-added work, boosting productivity and job satisfaction. AI can then assist the analyst to score and provide feedback. But there’s more. Powerful, right?

Contact Center 74
Contact Center Quality management Interactive Voice Response Coaching 74
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. When listening to the voice of the customer, remember to include and share the positive feedback. Tap this knowledge base to better understand employee views.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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