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Remove Average Handle Time Remove Customer Care Remove Seminar Related Topics
At home agents First call resolution Morale Wait times Benchmark Interactive Voice Response Call Center outsourcing Contact Center Chatbots More Related Topics >
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Ten Dumb Things Smart Contact Center Executives Do

Taylor Reach Group

NOVEMBER 30, 2018

I just don’t understand that while our incentive to reduce average handle time was so successful our call volume increased substantially. Days filled with meetings, limits interaction with direct reports, free time to review news stories, white papers, technology articles etc.

Contact Center 111
Contact Center Average Handle Time At home agents First call resolution 111
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Artificial Intelligence and the Customer Journey

Horizon CX

MARCH 19, 2022

Granted we live in a fast-paced age where average handling time is typically imposed upon an agent as one of their performance metrics and I get that, but some people tend to have this communication problem. Yes, they recommend that you Tweet your issue on their Customer Care Twitter page. I tried that to no avail.

Surveys 52
Surveys Interactive Voice Response Average Handle Time Wait times 52
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