Average Handle Time CRM Technical Support Time management 
Hodusoft
FEBRUARY 29, 2024
MSP call centers often handle a large volume of calls. Especially during peak times. Managing call volume can be challenging while maintaining service quality. Technical Complexity Dealing with diverse technical issues requires a highly skilled and knowledgeable support staff.
Taylor Reach Group
SEPTEMBER 29, 2020
Besides the alphabet soup of acronyms – WFM, CRM, LMS, to name a few – there are also myriad ways to mix and match platforms. Customer Relationship Management (CRM). Learning Management System (LMS). Workforce Management (WFM). Quality Management (QM). Business Analytics. COMMUNICATION PLATFORM.
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