Myra Golden Media

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. Another example is a healthcare provider implementing a data-driven approach to optimize its contact center operations.

Average Handle Time 156

Average Handle Time Contact Center First call resolution Analytics 156

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. “ Had we continued to rely on our landline system, handling the huge volume of queries wouldn’t have been as easy. At the same time, agents were able to take down notes on call without having to manually type these out.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

JustCall

APRIL 27, 2020

Meanwhile, concerns about claims on healthcare and travel insurance were also rising. “ Had we continued to rely on our landline system, handling the huge volume of queries wouldn’t have been as easy. At the same time, agents were able to take down notes on call without having to manually type these out.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52

JustCall

APRIL 23, 2020

The Ohio based firm provides various courses right from education to professional and healthcare to digital. Email marketing was not a viable option as the average open rate for emails is not that good – 20%. As they had Pipedrive as CRM they started to search for bulk SMS services that have connectivity with Pipedrive.

Interactive Voice Response 105

Interactive Voice Response CRM Healthcare Average Handle Time 105