Remove Average Handle Time Remove Contact Center Remove Customer advocacy Remove Sales
article thumbnail

Recipe for Success – The Alphabet Soup of Customer Experience Acronyms

NICE inContact

The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. Average Handle Time (AHT). Any good center worth their salt measures this number, but remember it does not tell the entire story. Mean Time to Resolution (MTTR).

article thumbnail

Recipe for Success – The Alphabet Soup of Customer Experience Acronyms

NICE inContact

The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. Average Handle Time (AHT). Any good center worth their salt measures this number, but remember it does not tell the entire story. Mean Time to Resolution (MTTR).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Recipe for Success – The Alphabet Soup of Customer Experience Acronyms

NICE inContact

The percentage of time a contact center agent is available to assist customers, divided by the length of their shift. Average Handle Time (AHT). Any good center worth their salt measures this number, but remember it does not tell the entire story. Mean Time to Resolution (MTTR).

article thumbnail

Inside View: TCL North America

Contact Center Pipeline

Although the brand is a worldwide leader in TV sales, until recently, it remained relatively unknown in the United States. If you are unfamiliar with TCL (The Creative Life), you probably won’t be for long. In 2014, TCL’s leadership team made a commitment to change that. Their goal: To become the No. 3 TV brand […].