Average Handle Time Chatbots contact center solutions Strategic Value 
NICE inContact
SEPTEMBER 11, 2018
As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent. Read the full article on ICMI.com.
Playvox
MARCH 19, 2024
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.
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