This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Average Handle Time Remove contact center solutions Remove Strategic Value Related Topics
Virtual Agent Quality management Chatbots Self service Cloud contact Contact center software Customer Support Metrics Wait times Employee engagement More Related Topics >
article thumbnail

Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. Decreased average handle time by 10 percent. Improved average speed of answer by over 50 percent at peak times. Saving over $300,00 per year.

contact center solutions 48
contact center solutions Cloud contact Contact Center Virtual Agent 48
article thumbnail

Contact Center AI: How It Can Transform Your CX

Playvox

MARCH 19, 2024

But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation.

Contact Center 74
Contact Center Quality management Interactive Voice Response Coaching 74
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Awards
About
Editions
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024