CX-Ray Vision: The Experiences You Need In Your Business
8x8
JUNE 18, 2018
Logging all past interactions and presenting them to CSRs for maximum context. And being able to track every step along the way of a particular interaction, from self-service menu usage, CSR connection through to post call survey. All-knowing Seer: Quickly detect when calls begin stacking up. Well, imagine no longer.
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