Average Handle Time call center workforce Employee engagement Events 
Monet Software
APRIL 24, 2020
How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. What’s more, WFM software can give agents what they don’t realize they need—structure.
Monet Software
OCTOBER 28, 2020
But SMB contact centers still need to finish strong, especially if the business took a hit from the pandemic. A long-term, customized employee engagement strategy should be the ultimate goal for any call center. There are numerous times when it’s exciting to tackle new challenges. comes to a close.
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