Average Handle Time Call center experience call center professionals Feedback 
Fonolo
NOVEMBER 17, 2020
As the focus of contact center turns to creating value rather than reducing expenses, KPIs like customer satisfaction and service level will become increasingly favored over metrics like Average Handling Time. Call Centers Will Change in 2020. Improving Average Handle Time (AHT).
COPC
JULY 11, 2016
offers three recommendations to determine the appropriate skill set needed in hiring call center professionals to address the needs of an omnichannel customer. Last, ask both your customers and your management team for feedback. Finally, the cancellation rate was also included when they were determining top performers.
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