25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
Average handling times (AHT) increase. Reduced Queue wait time : This can be done by having a strong dialer that can reroute calls to different agent groups. This can be achieved if all agents are trained on both campaigns so that the queue hold time can be reduced. Errors happen. Compliance missteps occur.
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