Add conversational AI to any contact center with Amazon Lex and the Amazon Chime SDK
AWS Machine Learning
JULY 29, 2022
There is a challenge at every point in the contact center customer journey—from long hold times at the beginning to operational costs associated with long average handle times. Reviewing the Account Balance chatbot. Amazon Chime PSTN audio uses a SIP media application to create a programmable VoIP application.
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