10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
If you want a deep dive into empathy training for agents and why it is so important in terms of managing the call and the customer contact. Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome.
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