Average Handle Time, Benchmark and Caller satisfaction

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Average Handle Time

Benchmark

Caller satisfaction

10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

FEBRUARY 7, 2022

Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome. The next step is to submit a caller satisfaction survey to collect feedback on your voice response and enhance it over time.

Interactive Voice Response

Interactive Voice Response Contact Center contact center solutions Feedback

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Operational efficiency, particularly focusing on caller forecasting.

Call Center

Call Center Metrics Contact Center Wait times

Customer Contact Central

10 Tactics To Improve CX Through Contact Center IVR Messaging

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Stay Connected