Agent Experience (AX): The Next Frontier for Elevating the Customer Experience (CX)
CCNG
JANUARY 4, 2023
However, the proper knowledge management technology, implemented with best practices, can bring very high return on investment, boost AX, and improve service quality and compliance. Consider a knowledge management {KM} system that reduces your Average Handle Time metric from 5 minutes to 4.5 would save $500,000.
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