Average Handle Time, Banking, Employee engagement and virtual call center

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

SEPTEMBER 15, 2018

Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Empowering them to use their experience and knowledge to come up with better strategies and ideas can improve both processes and employee retention. There is no secret to building employee engagement.

Call Center

Call Center Morale virtual call center Metrics

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

JANUARY 20, 2019

Craving and holding on to straight productivity metrics is probably the easiest way to malign employee morale and retention. Organizations talk about being employee and customer-focused, but end up focusing too much on metrics like Average Handling Time, Average Calls Handled, etc.

Call Center

Call Center Morale Automotive Metrics

Customer Contact Central

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

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