Callminer

AUGUST 6, 2019

Your call center isn’t a stand-alone system. Make sure any call center software you consider is capable of integrating with your CRM, social networking tools, helpdesk software and even marketing tools. Preferably, the vendor should have extensive experience with the call center industry.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

NobelBiz

AUGUST 11, 2022

Key information (activity, location, prior purchases, outstanding bank balances, and so on) is displayed at a glance to handle any customer concerns as fast as possible and to further enhance and personalize the customer experience. This greatly simplifies client satisfaction. It goes without saying that remote work is here to stay.

contact center solutions 52

contact center solutions Contact Center Interactive Voice Response Cloud contact 52

Fenero

SEPTEMBER 15, 2018

Organizations talk about being employee and customer-focused, but end up focusing too much on metrics like Average Handling Time, Average Calls Handled, etc, Focusing too much on straight productivity metrics are part of devising strict performance targets that compel agents to do whatever it takes to achieve their targets.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Organizations talk about being employee and customer-focused, but end up focusing too much on metrics like Average Handling Time, Average Calls Handled, etc. Training and coaching agents won’t do much if the CRM, desktop tools, and workflows are disparate and uncoordinated.

Call Center 8

Call Center Morale Automotive Metrics 8