Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. And that’s despite tremendous increases in the quality of products and services. You could take automotive for instance, quality there is really, really improved. I see so many scripted responses.
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