Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And that’s despite tremendous increases in the quality of products and services. You could take automotive for instance, quality there is really, really improved. The complexity drives the amount of change and the compliance is driving a scripted response. I see so many scripted responses. That’s a big increase.
48 
Let's personalize your content