NobelBiz

MARCH 26, 2024

Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

NobelBiz

APRIL 16, 2024

Limitations with Technological Infrastructure: Legacy systems and technological constraints may hinder the seamless integration of channels, requiring investments in modern solutions and platforms. Solution: Invest in upgrading or replacing outdated systems. All enabled by NobelBiz leading contact center technology.

Contact Center 52

Contact Center CRM Call Center Best practices 52

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. Using smartphone technology and data science, Root measures driving behavior and uses it as the primary factor in determining rates.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53