10 Ways to Reduce Call Center Attrition and Improve Agent Engagement
Fenero
SEPTEMBER 15, 2018
Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. By giving agents opportunities on critical issues create a strong culture of agent engagement and morale. Perpetuate Cross-Functional Feedback Systems.
Let's personalize your content