Automotive, call center solutions, Customer centricity and Feedback

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

SEPTEMBER 15, 2018

This not only destroys the agent's soul but also customer satisfaction. Organizations should start emphasizing more on metrics like Contact Quality, Customer Satisfaction, etc. that are customer-centric and employee focused. Perpetuate Cross-Functional Feedback Systems. Maintain a Culture of Agent Ownership.

Call Center

Call Center Morale virtual call center Metrics

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

Fenero

JANUARY 20, 2019

This not only destroys the agent’s soul but also customer satisfaction. Organizations should start emphasizing more on metrics like Contact Quality, Customer Satisfaction, etc. that are customer-centric and employee focused. Perpetuate Cross-Functional Feedback System.

Call Center

Call Center Morale Automotive Metrics

Customer Contact Central

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

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