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Customer Experience Automation – Benefits and Best Practices

NobelBiz

In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation. Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights.

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Rule-Based Automation Is Out: Intelligent Automation Is In!

SmartKarrot

Six sigma and lean principles are prime examples of business process management methodology. The most prominent example of this is chatbots. These chatbots are available to help even outside business hours. Automotive industry. BPM strategies are built on three fundamental pillars. Robotic Process Automation (RPA).