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What is a call center dashboard and what does it do?

NobelBiz

Historical dashboards serve as invaluable tools for benchmarking performance over time and driving continuous enhancement of service quality. Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

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Mastering Escalation Management: Harnessing Tech in Modern Call Centers

NobelBiz

The industry benchmark for supervisor escalation is 10% or less . Therefore, reducing escalations is key to contact center efficiency and when ignored, it can have a drastic impact on the bottom line . All enabled by NobelBiz leading contact center technology. Read the case study or watch the video !