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Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Here are tips on choosing the best solution for your business. Consider your needs.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Here are tips on choosing the best solution for your business. Consider your needs.