Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc.
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