Remove Automatic Callback Remove First call resolution Remove Presentation Remove Virtual Agent
article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Be present during the change.

article thumbnail

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

Your agents’ only tool is their desktop computer, and even that isn’t written in stone. For instance, a VOIP business phone system matches a session to every agent, so they can work from different computers, even remotely or from home. Be present during the change.