Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
You can integrate services dedicated to live chat, email, call logging, purchase history, feedback surveying, support tickets, and many more. For instance, you can integrate a CRM program with a business phone system. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference.
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