JustCall

MARCH 7, 2023

You’ll also learn how to deploy automation successfully in your business. For instance, it can suggest your knowledge base content to your agents so they can provide more accurate information to customers and reduce wait time. Some tools even transcribe conversations in real time for agents to reference during calls.

Contact Center 52

Contact Center Interactive Voice Response Virtual Agent Automatic Callback 52

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Babelforce

NOVEMBER 30, 2022

Employee satisfaction is a metric which measured how happy employees are in their role by tracking factors such as satisfaction with day-to-day tasks and alignment with company goals. Expected Wait Time? Automatic callback. ESat can be measured by surveying staff to establish an Employee Satisfaction Index (ESI).

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52