aircall

APRIL 21, 2021

There are a variety of ways to set up a phone system to route customer calls. Skill-based routing (SBR) is a feature of modern phone systems that will help improve your first-call resolution rates and ensure a good customer experience at every touch point. . They only get calls from customers they can help.

Best practices 62

Best practices Call Center Interactive Voice Response Automatic Callback 62

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. Luckily, business phone system providers will help you with the transition.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. Luckily, business phone system providers will help you with the transition.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54