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Call Center Dialer Software: Optimization Best Practices

NobelBiz

MAY 9, 2023

Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on. And the more agents you have, the more lines you have you’re guaranteeing yourself a faster connectivity to contacts.

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What is Computer Telephony Integration CTI for Contact Centers?

NobelBiz

APRIL 21, 2022

Of course, the call control can be completed with a review of the computer data associated with the calls. Call origin: Automatic callback and directory sharing are additional features of the CTI system. Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it.

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