Automatic Callback contact center solutions Sales Wait times 
NobelBiz
AUGUST 2, 2022
For inbound campaigns, it reflects the proportion of calls presented where the caller abandons the call due to excessive waiting time or a discouraging IVR. These abandonments can result in lost business opportunities in pre-sales or a poor customer experience in post-sales support.
NobelBiz
FEBRUARY 17, 2023
For instance, a customer who requires assistance with the purchase process will be sent to a sales assistant agent. Mistake 2: Keep your client waiting on the line “All our agents on the line. Your anticipated wait time is 10 minutes “. The callback option offers many benefits that enables workflow to perform at its best.
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