Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Agent-related data includes statistics like average talk time, wrap-up time, and “call ready” rhythms to learn when to reach out to multiple contacts simultaneously. It then delivers connects / “Hellos” to a single agent or group of agents in a pre-determined algorithm. Minimize Call Wait Time Nobody enjoys being put on hold!
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