Dialer 360

JANUARY 18, 2019

A contact center in general term for any place or location where calls are made and received. Another, call center puts more emphasis on customer contact, CX. In the contact center, having in-depth knowledge about call center jargons, essential for reps’ success.

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Contact Center Interactive Voice Response Automatic Callback Call Center 20

Babelforce

NOVEMBER 30, 2022

There’s a lot of terminology to get your head around in call centers and customer experience. Working with contact centers around the world, we know that better than anyone!). For a contact center KPIs can include average speed of answer, call transfer rate, and average hold time.

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NobelBiz

APRIL 21, 2022

With the growth of online shopping, brands have had to redefine their engagement strategies and by extension contact centers. Contact centers are becoming more advanced and they are also being impacted by several new technologies. What is CTI – Computer Telephony Integration – in Call Centers?

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Contact Center Interactive Voice Response CRM Call Center 52

NobelBiz

FEBRUARY 21, 2023

For call centers, customer engagement is a proxy for the quality of the relationship between their business and their client. What are the most effective call center technologies for increasing customer engagement? And which call center technologies should you use? How critical is customer engagement?

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