Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Utilize IVRs or agentless seats to manage and distribute inbound traffic to the proper department. Gamification is one of the most effective training methods that fosters both loyalty and efficiency.
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