Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
Use Case: Because it tends to get better and better as more data is thrown at it, the Predictive Dialer performs best with large outbound campaigns, usually suited for the B2C niche. It analyzes call data for insights by tracking various metrics such as call duration, call outcome, and agent performance. Train Your Agents Well A.
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