Automatic Callback, Average Handle Time and Technology

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Automatic Callback

Average Handle Time

Technology

Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Technology.

Contact Center

Contact Center Interactive Voice Response Call Center Automatic Callback

6 Mistakes to Avoid at All Cost in Customer Service Phone Support

NobelBiz

FEBRUARY 17, 2023

And the best one to tackle this problem is: Automatic callback Callback is a CTI function that allows callers to request a callback if the line is busy, no agent is available to handle their call, or they just wish to be called back later. It is your responsibility to put in place the required tools.

Customer Service

Customer Service Automatic Callback Call Center Average Handle Time

Webinars

Manual Call Reviews? Theres a Better Way!

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Customer Contact Central

Contact Center Terminology – Abbreviations & Key Terms Explained!

6 Mistakes to Avoid at All Cost in Customer Service Phone Support

Webinars

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