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The Rising Risk of Call Center Agent Burnout in the Age of COVID-19

Skybridge

Skybridge Americas is one of very few customer care call centers that had invested early and robustly in the technology, infrastructure, and talent necessary to run large, geographically dispersed at-home agent teams. How are your agents doing during this unprecedented, often confusing, sometimes painful time?

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10 Tips for Handling the Holiday Returns Rush in Your Call Center

Talkdesk

Below are 10 tips, tools and techniques that you can start using today to help your team thrive during the holiday returns rush. Recruit agents from other departments. If your frontline of call center agents is scrambling to meet the needs of holiday returns callers, recruit them some backup. Leverage at-home agents.