Remote Workforce Management – From Survive to Thrive in 3 Easy Steps
CSM Magazine
DECEMBER 15, 2020
M any team leaders have become ‘mother hens’ to their work-at-home agents, caring for their wellbeing and motivation. One positive outcome of the pandemic is that contact centres are being more creative with scheduling. Planners are experimenting with new types of shifts such as micro-shifts that are great for home-working.
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