At home agents, Feedback, Gamification and Quality management

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At home agents

Feedback

Gamification

Quality management

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. Voice and screen recording capabilities allow managers to track their remote employees’ performance throughout the day.

Consulting

Consulting Consulting Contact Center Marketing

Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

JUNE 6, 2019

The group also had questions related to support and collaboration for remote contact center agents. While the benefits of at-home agents to a contact center are measurable, managing, training and engaging remote workers has unique challenges. Here too, according to the panel, technology can help.

Contact Center

Contact Center Technology Interactive Voice Response Gamification

Customer Contact Central

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

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