At home agents Enterprise Quality management Self service 
DMG Consulting
JANUARY 10, 2022
The service world is also undergoing major innovation in the form of intelligent self-service solutions that customers find compelling and engaging and that are increasingly preferred over live agents to handle all but their most complex requests.
DMG Consulting
SEPTEMBER 20, 2021
Enterprises need to review and update their digital transformation strategies and plans to incorporate new approaches driven by the pandemic. These include modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered.
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