Remove At home agents Remove Customer Care Remove Interactive Voice Response Remove outsourcing
article thumbnail

First Things First: Learning The New Rules of Customer Service

Skybridge

For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. Your Customer Care Agents Can’t Come Back to Headquarters.

article thumbnail

First Things First: Learning The New Rules of Customer Service

Skybridge

For customer care call centers, that means taking a clear-eyed look at how to build high-performing teams of happy, engaged agents , meet and exceed customer expectations , and redesign the operation for maximum scalability and cost-effectiveness. Your Customer Care Agents Can’t Come Back to Headquarters.