At home agents, Customer Care and Gamification

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At home agents

Customer Care

Gamification

5 Ways Contact Center Managers Are Adapting to Remote Work

Playvox

SEPTEMBER 2, 2022

While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022. Sixty-four percent (64%) of managers in our survey say their contact center has been extremely or very successful in supporting remote agents. “Our

Contact Center

Contact Center Management Gamification Surveys

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

DMG Consulting

DECEMBER 7, 2020

It looks to the future and provides best practices for post-pandemic disaster recovery/business continuity (DR/BC) planning, as well as for the management of work-at-home agents. This year’s Report discusses the impact of the coronavirus pandemic on the short- and long-term future of this increasingly important sector.

Consulting

Consulting Consulting Contact Center Marketing

Customer Contact Central

5 Ways Contact Center Managers Are Adapting to Remote Work

DMG Consulting Releases 2020 – 2021 Cloud-Based Contact Center Infrastructure Product and Market Report

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