The Rising Risk of Call Center Agent Burnout in the Age of COVID-19
Skybridge
JUNE 10, 2020
The truth is, while there had been a growing trend of call centers moving their staffs out of office buildings and into at-home workspaces, that trend was moving pretty slowly. In the rush to go remote, there probably wasn’t much time or many resources to prepare them for how different the job would be. Pour on the Gratitude.
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