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Contact Center Leaders and Technology Experts Talk Challenges and Solutions for Better CX

Serenova

Not only does it mean better CX, but it creates a more meaningful and rewarding work experience for the agent, which keeps agents engaged and productive. Support and Collaboration of Remote Agents. The group also had questions related to support and collaboration for remote contact center agents.

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Back to School: Will Your Customer Experience Make the Grade?

Serenova

With cloud-based contact center solutions, businesses pay only for the licenses they need, when they need them. Cloud solutions also eliminate the need for major capital budget outlays for the most current technology. With the cloud, supervisors can give feedback to agents regardless of their location.