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Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

VocalCom

APRIL 14, 2020

While face-to-face agencies are closing, contact centers are vulnerable at this time, and companies must find swift solutions for ensuring business continuity without jeopardizing their staff. million customers in the São Paulo region. A historical partnership between SABESP and Vocalcom.

contact center solutions

contact center solutions Contact Center At home agents CRM

Back to School: Will Your Customer Experience Make the Grade?

Serenova

AUGUST 23, 2019

For most contact centers, back-to-school signals the starting line for ensuring you’re prepared to flexibly scale for seasonal business demands, including the expected—and unexpected—spikes in traffic that start now and continue through year-end. Yet, driven by the schedules of two pre-teens, preparation for the unexpected is a must.

Customer Experience

Customer Experience contact center solutions Contact Center At home agents

Customer Contact Central

Brazilian Water and Sanitation Service Company SABESP Migrates Agents to a Work-from-Home Model with Vocalcom Omnichannel Contact Center Solution

Back to School: Will Your Customer Experience Make the Grade?

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